A heated dispute between a Nigerian passenger and Kenyan Airways has sparked outrage, prompting the Nigerian Civil Aviation Authority (NCAA) spokesperson, Michael Achimugu, to demand better treatment for Nigerian travelers. The incident, which was captured in a viral video, has raised concerns over how Nigerian passengers are treated by foreign airlines.
The Incident and Passenger’s Complaint
According to reports, the Nigerian passenger engaged in a disagreement with Kenyan Airways staff over an undisclosed issue related to ticketing and service. Witnesses claim the airline’s response was dismissive, leading to frustration and heated exchanges.
The video, widely shared on social media, shows the passenger expressing displeasure while airline officials appear unresponsive. The situation escalated, drawing the attention of airport authorities and other travelers.
NCAA’s Response and Michael Achimugu’s Stand
Reacting to the controversy, NCAA spokesperson Michael Achimugu strongly criticized Kenyan Airways, emphasizing that Nigerian passengers deserve respect and fair treatment. In his statement, he called on the airline to improve its customer service, particularly when dealing with Nigerian travelers.
He stated:
“Nigerians must not be treated unfairly by any airline. We demand that Kenyan Airways and other foreign airlines show proper respect to our people. Disputes should be handled professionally, not with disdain.”
Public Reaction and Calls for Action
The incident has sparked reactions from Nigerians, with many accusing foreign airlines of discriminating against Nigerian passengers. Social media users and industry experts have urged the NCAA to take strict measures to ensure airlines operating in Nigeria adhere to fair customer service policies.
Some Nigerians have also shared their past negative experiences with certain foreign airlines, calling for a stronger stance against such treatment. Others have advised Nigerian travelers to report cases of discrimination to aviation authorities for proper action.
Kenyan Airways Yet to Respond
As of now, Kenyan Airways has not issued an official response regarding the incident. However, industry observers believe the airline may come under pressure to address the concerns raised by Achimugu and other stakeholders.
What Happens Next?
The NCAA has hinted at possible interventions to ensure Nigerian travelers are treated with the respect and fairness they deserve. There are also calls for diplomatic engagement between Nigeria and Kenya to prevent similar occurrences in the future.
Meanwhile, passengers have been encouraged to document and report any cases of mistreatment by foreign airlines to the relevant authorities for swift action.
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Written By Fortune Davidson