Earlier this morning, Singapore Airlines CEO Goh Choon Phong issued a heartfelt apology for the severe turbulence experienced on the airline’s London-Singapore flight, SQ321. The flight, which departed on Monday, encountered unexpected and extreme turbulence, causing significant distress and injuries among passengers and crew.
Apology and Condolences
In a video posted to social media, Goh expressed his “deepest apologies to everyone affected” by the turbulence incident. He conveyed the airline’s profound sorrow over the traumatic experience that the passengers endured. Specifically, he offered his “deepest condolences to the family and loved ones” of Geoff Kitchen, a British man who tragically lost his life due to the turbulence.
“We are deeply saddened by this incident,” Goh said. “On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased. We are very sorry for the traumatic experience that everyone on board SQ321 went through.”
Details of the Incident
Flight SQ321 was en route from London to Singapore when it encountered severe turbulence while flying near Myanmar airspace. This region was experiencing extreme tropical thunderstorms at the time, contributing to the sudden and violent turbulence. Passengers and crew were thrown about the cabin, resulting in several injuries. Unfortunately, Geoff Kitchen succumbed to the injuries sustained during the incident, marking a tragic outcome.
Immediate Response
Following the turbulence, the flight crew took immediate action to stabilize the situation and provide assistance to those injured. Upon landing, emergency medical services were on hand to treat and transport injured passengers to nearby hospitals. Singapore Airlines mobilized its crisis response team to support affected passengers and their families.
Public Communication
Goh Choon Phong’s apology was part of a broader effort to communicate transparently with the public and provide support to those affected. The video, posted on the airline’s official Facebook page, emphasized the company’s commitment to addressing the incident with the utmost seriousness and compassion.
“We are committed to supporting the passengers and crew who were on board SQ321,” Goh stated. “Our teams are working tirelessly to ensure that everyone affected receives the care and assistance they need during this difficult time.”
Singapore Airlines has launched a thorough investigation into the incident in collaboration with aviation authorities to understand the factors that contributed to the severe turbulence and to enhance safety measures for future flights. The airline reassured the public that passenger safety remains their top priority and that they will take all necessary steps to prevent such incidents in the future.
The unexpected turbulence experienced on flight SQ321 was a traumatic event for all involved. Singapore Airlines, led by CEO Goh Choon Phong, has taken immediate steps to address the aftermath, offering heartfelt apologies, condolences, and a commitment to support and safety. The airline is focused on ensuring that affected passengers and their families are cared for, and that steps are taken to prevent similar incidents in the future.
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Written By Doris Chinwe Omemgbeoji