As AI becomes increasingly prevalent in the workplace, many employees are grappling with concerns about how their use of the technology might be perceived. A new report from AI firm Anthropic and work management platform Asana, titled the 2024 State of AI at Work, sheds light on these apprehensions. The survey, which included 5,007 knowledge workers from the U.S. and U.K., reveals significant worries about AI adoption.
Fear of Negative Perceptions
Over a quarter of the workers surveyed expressed concern that using AI could lead to being perceived as “lazy.” Another 23% feared being labeled as “frauds.” Additionally, a third of respondents worried that AI might eventually replace human workers altogether.
Lack of Clear Guidelines
Rebecca Hinds, head of Asana’s Work Innovation Lab, attributes these fears to a lack of clear guidelines around AI use in the workplace. In an interview with CNBC Make It, Hinds explained, “The fear of being perceived as lazy or a fraud stems from an organizational context that does not support or empower AI usage.”
Increasing AI Adoption Rates
Despite these concerns, AI adoption is on the rise. In the U.S., 57% of workers are now using generative AI tools weekly, up from 46% nine months ago. In the U.K., the figure has jumped from 29% to 48% over the same period. Furthermore, around 60% of workers across both countries expect to increase their use of generative AI in the next six months. This rise in adoption is largely driven by the productivity gains reported by 69% of workers using AI.
The Need for Support and Training
While enthusiasm for AI is growing, many workers feel unsupported by their companies. An overwhelming 82% of workers reported that their organizations have not provided any training on using generative AI. This lack of communication and training is contributing to workers’ uncertainties about AI use.
Bridging the Gap Between Executives and Workers
The report highlights a significant gap between the perceptions of executives and individual workers regarding AI. Nearly a quarter of executives reported that their company has a designated budget for AI tools, but only 9% of workers agreed. Additionally, while over two-thirds of executives feel enthusiastic about AI, only half of workers share this sentiment, with concerns about job replacement driving much of the apprehension.
Creating a Supportive Environment
Hinds emphasized that companies in the early stages of AI adoption face the greatest fears. She noted that organizations further along in implementing AI guidelines tend to view AI as a teammate rather than a tool. “When companies provide more resources and training, workers can use AI in a more psychologically safe environment,” Hinds said. This approach helps reduce perceived threats and builds confidence among employees.
Moving Forward
To foster a supportive environment for AI use, companies need to develop and communicate clear guidelines and provide adequate training. By explaining how AI will transform roles and emphasizing the value of the technology, organizations can help employees feel more secure and empowered to embrace AI as a valuable component of their work.
In conclusion, while AI adoption is accelerating and driving productivity gains, addressing workers’ concerns and providing robust support and training are crucial for creating a positive and empowering workplace environment.
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Written by Doris Chinwe Omemgbeoji