The Nigerian Electricity Regulatory Commission (NERC) has issued a directive to Electricity Distribution Companies (DisCos) across the country, mandating them to publicly disclose details of refunds made to customers who previously purchased prepaid meters under the Meter Asset Provider (MAP) scheme.
Background on Meter Purchase and Refunds
Under the MAP scheme, many Nigerian electricity consumers paid for their prepaid meters to ensure proper energy billing and avoid estimated billing issues. However, the federal government later introduced the National Mass Metering Programme (NMMP), which aimed to provide free meters to consumers and ensure a structured refund process for those who had already purchased theirs.
NERC had earlier approved a refund mechanism, directing DisCos to reimburse customers who had paid for meters through energy credit adjustments. However, many customers have complained about delays and lack of transparency in receiving their refunds.
NERC’s New Directive to DisCos
To address these concerns, NERC has now instructed all DisCos to:
Publish a detailed list of customers who have received their refunds, including amounts refunded.
Provide clear updates on the status of pending refunds.
Ensure transparency in the refund process, preventing exploitation or mismanagement of funds.
This directive aims to hold DisCos accountable, prevent fraudulent practices, and give consumers a clear understanding of their entitlements.
Customers’ Reactions and Challenges
Many customers have expressed frustration over delays in getting their refunds, while others have demanded more transparency from DisCos regarding the refund process. Some consumers claim they have not received any form of reimbursement, despite being eligible.
There are also concerns about whether the refunds will be adjusted correctly in electricity bills, as some customers have reported errors in credit allocation.
What Consumers Should Do
Customers who paid for prepaid meters are advised to:
Check official publications from their respective DisCos regarding the refund process.
Confirm if their names are listed in the published details.
Contact their DisCos’ customer service for clarifications on pending refunds.
Report any discrepancies to NERC if they face difficulties in receiving their refunds.
The Way Forward
With NERC’s directive, DisCos are expected to improve communication with customers and ensure all eligible refunds are processed without unnecessary delays. This move is seen as a step towards enhancing transparency and accountability in Nigeria’s power sector.
Consumers are hopeful that this directive will bring relief to those who have been waiting for reimbursements and encourage better service delivery from DisCos.
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Written By Fortune Davidson